Germany, Austria, Netherlands, Belgium, Denmark, United Kingdom, Spain, France (Principality of Monaco included), Luxembourg, Poland, Croatia, Slovakia, Slovenia, Hungary, Finland, Greece, Ireland, Portugal, Romania, Sweden, Czech Republic, AUSTRALIA, USA and CANADA*, Norway* and Switzerland*.
*USA - CANADA -AUSTRALIA and EXTRA-UE customers: after you “log-in” with your USA-CANADA-AUSTRALIA-NORWAY-SWITZERLAND address the items cost will be automatically calculated without taxes (VAT: 22% in Italy).
For shipments tocountries not listed send anemail request to firstname.lastname@example.org.
The goods availability is reported in the product detail page.
•In Stock: The good is in the warehouse and can be delivered at once.
•xx days: the good will be in the warehouse in "..." (the days number show the working days of procurement)
•Pre-Order: the good will be provided after your order (normally in 5-7 working days)
Please note that we will honors your order while stock is available. If a product becomes unavailable after your order has been confirmed, we will refund the price you paid for the product within 30 days following the date of payment. If there are certain products that are temporarily unavailable, we will send the available products.
If available, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you choose to refuse this offer, we will reimburse the unavailable product.
Deliver duration and Order Status
The normal deliver duration in EU is about 3/4 working days and 4/5 working days in USA from the Order Acceptance.
When the goods will be entrusted to the courier (DHL: www.dhl.com) You will receive a mail with the deliver data for the tracking.
The quicker way to orders is with on-line payment (VISA or MasterCard credit card or PayPal); the Bank Transfer delays delivery time.
You will be informed step-by-step order status via e-mail and you can track the shipment via the tracking code that you will be shown.
If you are registered user you will have access to this information at any time within the site through your account.
Please note: Given that we rely on couriers national / international, with proven reliability and with adequate facilities to ensure a short time and tracking of the shipment, the delivery times indicated are those guaranteed by couriers in normal situations and do not take into consideration extraordinary events (weather events , strike, holiday periods, etc.).. We always possible for you to quickly receive the order but we can not guarantee the delivery time as it is an activity that is out of our work.
The shipping cost in Europe is fixed up to 15 kg (actual weight / volume of the goods). Besides this weight the shipping price is automatically calculated in the shopping cart.
Germany, Austria, France, Spain, United Kingdom, Netherlands, Belgium, Slovenia, Luxembourg: up to 15 kg (actual weight / volume of the goods) 17,00€
Finland, Ireland, Croatia,Portugal, Romania, Sweden, Denmark, Poland, Slovakia, Hungary, Czech Republic : up to 15 kg (actual weight / volume of the goods) 17,00€
Greece: up to 15 kg (actual weight / volume of the goods) 23,00€
Norway-Switzerland: up to 15 kg (actual weight / volume of the goods) 35€
The shipping cost in USA, CANADA and AUSTRALIA are calculated based on the weight and volume of the items ordered.
During checkout in the "Step 4: Delivery Method" is calculated and indicated the shipping cost.
If the shipment is rejected (for any reasons) or has not been possible to deliver(for any reason), all the costs (shipment, awaiting delivery, ect.) will be charged on the customer account.