ERRESSE

IL NOSTRO MAGAZZINO
A CONCOREZZO (MB)

Via F.lli Villa 11
20863 Concorezzo (MB)
+ 39 039.367319

GENERAL INFO

FREQUENTLY QUESTIONS

Erresse operates in Italy, Europe (EU), Canada *, Australia and USA *, extra EU (Switzerland and Norway): Germany, Austria, Holland, Denmark, Belgium, United Kingdom, Spain, France (including the principality of Monaco), Luxembourg , Poland, Czech Republic, Croatia, Czech Republic, Slovakia, Slovenia, Hungary, Finland, Greece, Ireland, Malta, Portugal, Romania, Sweden and the USA *, AUSTRALIA * and CANADA *, Switzerland * and Norway *.

* Customers USA, CANADA, AUSTRALIA and ExtraUE *: after making the “log-in” with your shipping address USA / CANADA / AUSTRALIA / SWITZERLAND / NORWAY the items will be displayed automatically without taxes (VAT / VAT: 22% in Italy).

NB: for shipments to countries not listed, send an e-mail request to info@erresse-shop.it.

Sulla maggior parte delle località italiane la consegna avviene normalmente entro 1/2 giorni lavorativi dall’accettazione dell’ordine con il corriere espresso SDA o con il corriere T.W.S. Express Courier per l’area di Milano.

La data di spedizione che troverete sulla mail di evasione ordine indica il giorno in cui affidiamo il vostro ordine al corriere per la consegna presso l’indirizzo da voi indicato. Questa data può comunque subire variazioni per motivi organizzativi e logistici.

Gli ordini con consegna più rapida sono quelli effettuati con pagamento on-line (carta di credito: sono accettate VISA, MasterCard e CartaSì); la modalità di pagamento con bonifico bancario prolunga il tempo di spedizione.

Some tips for receiving the goods:

  • Check that the number of packages delivered corresponds to what is indicated in the transport document delivered by the courier.
  • Check that the packaging is intact and not altered even in the closing strips.
  • If possible, unpack the product immediately and check for damage.
  • In the event of visible tampering and / or breakage, you will immediately have to contest the shipment and / or delivery with the wording “GOODS CONTROL RESERVE FOR …” (indicate the reason) on the delivery document received by the courier.

Then send us the report immediately by filling out the contact form on the side. The notification must be received within 7 (seven) working days of receipt of the goods.

All products marketed by ERRESSE-SHOP.IT are covered by the manufacturer’s standard warranty and 24-month warranty for lack of conformity, pursuant to Legislative Decree n. 24/02. To use the warranty, the Customer must keep the invoice (or sales receipt with receipt) that he will receive along with the purchased goods.

The manufacturer’s standard warranty is provided in the manner described in the documentation included in the product packaging. This service is provided directly by the manufacturers of the goods sold, through their own assistance centers. The references of these assistance centers will be provided by ERRESSE-SHOP.IT which will reply to the address info@erresse-shop.it.

All information on guarantees can be found on the Terms and Conditions page.

 

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